Returns/ Refunds

Refunds/Returns

At HairMonster we accept goods back on basis that the goods have been un-opened and unused and are in a re-saleable condition within 14 days of placing your order with us. Most of our items will have a seal on them and if this seal is broken in any way it will not be accepted by our returns department.

Please return to:
HairMonster (returns)
Unit 12 Heron Business Centre
Henwood Industrial Estate
Ashford
Kent
TN24 8DH

On receipt of the goods we will refund you or exchange your item if requested. Please include a brief note explaining why you are returning the item and include your name and order number.

If you need any further help please email us at: enquiries@hairmonster.co.uk or click on the Contact link above.